CDE: the donor experience project

IWITOT 2020: Sweet Farm’s Goat 2 Meeting

by Joshua Leigh

For his presentation at IWITOT 2020, Josh Leigh wished he'd thought of getting goats to join Zoom calls during the coronavirus pandemic. Yes, that's a thing.

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The face-to-face fundraisers back on the street after lockdown

by Peter Steinmayer

As face-to-face fundraising markets begin to reopen in parts of Europe, Peter Steinmayer, Head of Face-to-Face at the Austrian Fundraising Association (Fundraising Verband Austria), shares his insights from fundraisers’ first days back on the streets of Vienna.

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Italy’s fundraising task force: Helping hospitals during the pandemic

by Umberto Tramontano and Diego Maria Ierna

Faced with an unprecedented crisis that put Italy at the forefront of the fight against coronavirus, over 40 of the country's leading fundraisers have volunteered their time and expertise to help raise money for struggling hospitals. 

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Why do people give? The coronavirus special with Giles Pegram

by Mark Phillips

Mark Phillips of Bluefrog sits down with fundraising expert Giles Pegram to discuss the coronavirus crisis and how it affects charities in this edition of ‘Why do people give?’

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Bluefrog Fundraising’s free resources for creating a coronavirus appeal

by Mark Phillips

During uncertain times it’s refreshing to find that people are offering help to fundraisers and charities who may be affected by the coronavirus outbreak. One such hero is Mark Phillips of UK agency Bluefrog Fundraising, who provides much-needed support, advice and useful templates in this excellent blog post.

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Right now, the supporter experience matters more than ever

by Joe Burnett

How are you going to maintain an excellent donor experience for your supporters in this time of crisis? Six expert fundraisers explain how their organisations are reacting to coronavirus, whilst still ensuring they are there for those who give to them.

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Fundraising in a time of crisis: the rise of altruism

by Richard Turner

Richard Turner reflects on how people have shown their altruism and goodness in fundraising since the coronavirus outbreak.

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CDE project 6 section 4.5c: The Dóchas code of conduct on images and messages.

by Ken Burnett

As part of CDE project 6 on the use and misuse of emotion, Ken Burnett explains what the Dóchas code of conduct on images and messages is and why it is necessary for our organisations.

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Concluding SOFII’s lightbulb moments series.

by Ken Burnett

An engaging Q&A session, lessons for CEOs and boards and the importance of WHY: the last edition of SOFII's lightbulb moments are here.

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How I wrote it: the Make-A-Wish Foundation’s prospect letter

Envelope, front.

by Fergal Byrne

In the second of a series of interviews with leading fundraising writers, Harvey McKinnon talks with Fergal Byrne about a fundraising letter he wrote for the Make-A-Wish Foundation, Canada, in 2002. In this conversation Harvey tells how he wrote this letter and expands on his approach, paying special attention to the art and craft of writing and telling fundraising stories.

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